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Omnichannel · live

Every channel. One inbox. For real.

These are simulated Telegram, WhatsApp and email clients hitting the real inbound webhooks — the same JSON the Telegram Bot API, Meta's WhatsApp Cloud API and inbound-mail providers send. Conversations thread by sender, run through the same AI pipeline, and land in the same inbox as web chat. Agent replies route back out below.

A

Acme Support Bot

bot · chat 194447

Simulated client

Message the bot — try "can i withdraw with usdc?"

A

Acme Support

+4670381429

Simulated client

Try "how do I verify my account?"

New message — to support@acme.com

Simulated client

Outbound queue · what Relia routes back through each channel

0 deliveries

Replies to non-web channels appear here

Set TELEGRAM_BOT_TOKEN and deliveries go out through the real Bot API — same code path.