Customer support infrastructure

Support, built into your product.

Relia brings messaging, AI support, tickets and every customer channel into one infrastructure layer — embedded directly inside your product.

Start building Explore Relia

$npm install @relia/sdkTry the live demo →

Acme Support

Online

CNV-018493

Write a message…

RELIA / PIPELINEAWAITING MESSAGE

What happens to a message

One conversation, moving through the system.

MESSAGE RECEIVEDCNV-018493 · ROUTE / WEB

IDENTITY RESOLVEDuser_83a91 · SIGNATURE VERIFIED

CHANNEL DETECTEDCHANNEL_CONNECTED / WEB

KNOWLEDGE SEARCHED3 SOURCES · 742MS

CONFIDENCE EVALUATEDAI_CONFIDENCE 0.982

ANSWERED BY AIAUTO_RESOLVE
ROUTED TO AGENTHUMAN_HANDOFF

The customer layer

It lives inside your product.

Add Relia with a few lines of code and give customers a complete support experience without sending them somewhere else.

app.yourproduct.com

Hey

How can we help?

Search for help…

Your brand, your surface

The messenger renders inside your product, themed to your interface. Customers never see a third-party portal.

Messages, tickets and answers in one place

A conversation can start as a question, become a ticket, or resolve instantly from your knowledge base — without changing surface.

Built for real conversations

Attachments, read receipts, typing indicators and full history. It behaves like the messaging apps your customers already use.

Try it — the widget on the left is interactive.

Three lines between you and your customers.

index.htmlEMBED

<script src="https://cdn.relia.gg/widget.js"></script>
<script>
  Relia.init({
    publishableKey: "pk_live_51Hq…"
  })
</script>

Framework agnostic. Works anywhere JavaScript does.

JavaScriptReactNext.jsVueSvelteREST API

The operator layer

One place to run support.

Every conversation from every channel, in an inbox your team can actually live in — with identity, history and AI context on every thread.

Inbox5MineUnassignedEscalatedResolvedAI handledTENANT / PROD

5 open · 2 unassigned

Elin Berg

The card keeps getting declined at…

AIopen

Ali Reza

How do I verify my account?

AIresolved

Jon Palm

24m

Invoice for March is missing from…

Humanopen

Vera Šimić

31m

Withdrawal pending since yesterday

Humanescalated

Karl Öhman

Thanks, that fixed it!

AIresolved

Elin Berg

CNV-018493 · ROUTE / WEB

Open

The card keeps getting declined at checkout, but my bank says everything is fine.

14:02

Declines can happen when the billing address doesn't match your bank's records. I'm bringing a teammate in to look at this specific payment.

Relia AI · confidence 0.72 — handed off

Internal note · Marcus

High-value customer — prioritize.

Hi Elin — I can see the attempt was blocked by our risk check, not your bank. I've cleared it; the payment will go through if you retry now.

14:05 · Marcus · Seen

Reply to Elin… /withdrawal

Elin Berg

Identity verified

Emailelin@bergco.se

User IDusr_01HQZ8

ChannelWeb

CreatedMar 2024

Last active2 min ago

TagsVIPPayments

Assigned Marcus

Saved replies

/withdrawal

→ "Most withdrawals are processed instantly. Larger amounts may require additional verification."

Assignment

Unassigned→ Marcus

Escalation

Escalate to owner — complex cases move up with full context attached.

Handbook

⌕ withdrawal delay

"Large withdrawals may require additional verification…"

Relia Intelligence

Answer what you know. Route what you don't.

Relia answers the first message instantly when the answer exists in your knowledge base. When confidence isn't high enough, the conversation goes to your team. Nothing disappears into an AI black box.

Incoming · Web

"Can I withdraw using USDC?"

Search knowledge3 docs

Withdrawal methods

Supported currencies

USDC network fees

Confidence98.2%

Auto answer

"Yes — USDC withdrawals are supported on Ethereum and Solana. Network fees apply."

Resolved

No human required

Incoming · Telegram

"Why was transaction 83931 rejected?"

Search knowledge1 doc

Account-specific — knowledge insufficient

Confidence41%

Human required

HUMAN_HANDOFF

Routed to inbox

Assigned to payments team — full context attached

AI should remove work — not create uncertainty.

If a customer replies after an AI response, the conversation can immediately hand off to a human.

Knowledge

Grounded in what your company actually knows.

Every AI answer is retrieved from your own sources — searchable, versioned and traceable back to the document it came from.

3Sources retrieved

0.97Confidence

742msResponse

FAQs, policies, documentation, handbooks and past support answers become one retrieval layer. When the AI answers, you can see exactly which sources it used — and when it can't, the conversation routes to a person.

One conversation layer

Every channel. One inbox.

Customers choose where they talk. Your team doesn't have to. Email, web chat, Telegram and WhatsApp land in the same inbox, threaded by sender and automatically routed back through the right channel.

One customer. One history. Any channel.

Conversation intelligence

Understand what thousands of conversations are telling you.

Every message that moves through Relia becomes queryable — searchable by content, channel, customer and outcome.

withdrawals delayed

184 results·All channels·38ms

Vera Šimić

2h ago

…my withdrawal has been delayed since yesterday…

Ali Reza

5h ago

…why are withdrawals delayed on weekends?

Jon Palm

1d ago

…the delayed withdrawal finally arrived, thanks…

Elin Berg

2d ago

…is there a way to avoid delayed withdrawals?

Last 30 daysDemo data

12,481Conversations

67.4%AI resolved

32.6%Human handled

1m 42sMedian response

Channel mix

Web

48%

27%

17%

Ask your support history anything.

Show conversations mentioning failed deposits in the last 30 days

Topic

failed deposits

Range

30 days

Channel

all

Results

184

Identity

Know who you're talking to.

Relia does not trust spoofable browser identity headers. Customer identity is server-signed before reaching Relia — so platforms can securely connect conversations to real users.

Browser

UNTRUSTED

Your server

SIGNS IDENTITY

Relia

VERIFIES SIGNATURE

user_83a91

signature verified

tenant_acme

Tenant isolated
Signed identity
Publishable browser keys
Secret server keys
Permission gated

Built for platforms where support conversations touch money, identity and account access — casinos, fintech, marketplaces.

Multi-tenant architecture

Your infrastructure stays yours.

Every Relia customer operates inside an isolated tenant with their own users, conversations, permissions and keys.

Relia platform

Tenant Aisolated

Customers
Agents
Knowledge
Conversations
API keys
Channels

Tenant Bisolated

Customers
Agents
Knowledge
Conversations
API keys
Channels

Tenant Cisolated

Customers
Agents
Knowledge
Conversations
API keys
Channels

Developers

Build around conversations.

Conversations, customers, messages and knowledge are all objects with APIs. Relia is infrastructure you extend — not software you log into.

RequestPOST

POST /v1/conversations

{
  "customer": "usr_01HQZ8",
  "channel": "web",
  "message": "Where is my withdrawal?"
}

Response201

{
  "conversation": "cnv_018493",
  "status": "open"
}

webhook conversation.created → your endpoint

REST APIJavaScript SDKWebhooksSecret keysPublishable keysFramework agnostic

Platform architecture

One layer, end to end.

Opinionated where it matters. Replaceable where it doesn't.

Relia's core infrastructure is standalone. AI and channel providers sit behind interfaces — connect your own without changing the conversation architecture.

LLMs↕ interface

SMTP↕ interface

Telegram Bot API↕ interface

WhatsApp Business↕ interface

Your provider↕ interface

Where Relia runs

Built for platforms where support is serious.

Casinos

ROUTE / GAMING

High-volume support.

Instant account context.

Deposits, withdrawals, VIP support.

Fintech

IDENTITY VERIFIED

Verified identity.

Sensitive customer conversations.

Auditability.

Marketplaces

TWO-SIDED

Buyer and seller support.

One support layer across the platform.

SaaS

AI_DEFLECT 0.67

Documentation + AI deflection.

Developer-friendly integration.

One inbox for the entire product.

From zero to support in minutes.

Create project

pk_live_51Hq…

sk_live_9k2X…

Keys generated

Install

One tag, any stack

Go live

Connected

The bubble appears

42Core tests passing

100%Tenant isolation

4Supported channel types

1Unified conversation layer

Every customer conversation.
One infrastructure layer.

Embed Relia into your product and give customers a direct line to your team, your knowledge and your AI.

Start building Read the docs

Support, built into your product.

One conversation, moving through the system.

It lives inside your product.

Your brand, your surface

Messages, tickets and answers in one place

Built for real conversations

Three lines between you and your customers.

One place to run support.

Answer what you know. Route what you don't.

Grounded in what your company actually knows.

Every channel. One inbox.

Understand what thousands of conversations are telling you.

Ask your support history anything.

Know who you're talking to.

Your infrastructure stays yours.

Build around conversations.

One layer, end to end.

Opinionated where it matters. Replaceable where it doesn't.

Built for platforms where support is serious.

Casinos

Fintech

Marketplaces

SaaS

From zero to support in minutes.

Create project

Install

Go live

Every customer conversation.One infrastructure layer.

Every customer conversation.
One infrastructure layer.