Product
One product.
Two surfaces.
Customers get a messenger that lives inside your product. Your team gets the operating system behind it — inbox, tickets, AI and knowledge, all working on the same conversation.
MESSENGER · TICKETS · INBOX · AI · KNOWLEDGE · ANALYTICS
The customer layer
It lives inside your product.
Add Relia with a few lines of code and give customers a complete support experience without sending them somewhere else.
Hey
How can we help?
Popular topics
Your brand, your surface
The messenger renders inside your product, themed to your interface. Customers never see a third-party portal.
Messages, tickets and answers in one place
A conversation can start as a question, become a ticket, or resolve instantly from your knowledge base — without changing surface.
Built for real conversations
Attachments, read receipts, typing indicators and full history. It behaves like the messaging apps your customers already use.
Try it — the widget on the left is interactive.
Ticketing
When a conversation becomes work.
Some things can't be answered in one reply. Any conversation can become a ticket — with status, priority, an owner and an SLA — without leaving the thread.
Refund not received after cancelled order
Customer cancelled order #88231 six days ago; refund hasn't landed. Payment provider case opened.
Open
14:02
In progress
14:05
Waiting on customer
14:19
Resolved
15:47
Escalate without losing the thread
The ticket and the conversation are the same object. Customers keep chatting; your team tracks the work.
Priorities and SLAs
Set priority and response targets per queue. Breaches surface in the inbox before they happen.
Cross-channel by default
A ticket opened from web chat can be resolved over email. The customer never repeats themselves.
The operator layer
One place to run support.
Every conversation from every channel, in an inbox your team can actually live in — with identity, history and AI context on every thread.
5 open · 2 unassigned
Elin Berg
2mThe card keeps getting declined at…
Ali Reza
9mHow do I verify my account?
Jon Palm
24mInvoice for March is missing from…
Vera Šimić
31mWithdrawal pending since yesterday
Karl Öhman
1hThanks, that fixed it!
Elin Berg
CNV-018493 · ROUTE / WEB
Internal note · Marcus
High-value customer — prioritize.
Reply to Elin… /withdrawal
Elin Berg
Identity verified
Saved replies
→ "Most withdrawals are processed instantly. Larger amounts may require additional verification."
Assignment
Escalation
Escalate to owner — complex cases move up with full context attached.
Handbook
⌕ withdrawal delay
"Large withdrawals may require additional verification…"
Relia Intelligence
Answer what you know. Route what you don't.
Relia answers the first message instantly when the answer exists in your knowledge base. When confidence isn't high enough, the conversation goes to your team. Nothing disappears into an AI black box.
"Can I withdraw using USDC?"
Withdrawal methods
Supported currencies
USDC network fees
"Yes — USDC withdrawals are supported on Ethereum and Solana. Network fees apply."
No human required
"Why was transaction 83931 rejected?"
Account-specific — knowledge insufficient
HUMAN_HANDOFF
Assigned to payments team — full context attached
AI should remove work — not create uncertainty.
If a customer replies after an AI response, the conversation can immediately hand off to a human.
Knowledge
Grounded in what your company actually knows.
Every AI answer is retrieved from your own sources — searchable, versioned and traceable back to the document it came from.
FAQs, policies, documentation, handbooks and past support answers become one retrieval layer. When the AI answers, you can see exactly which sources it used — and when it can't, the conversation routes to a person.
Conversation intelligence
Understand what thousands of conversations are telling you.
Every message that moves through Relia becomes queryable — searchable by content, channel, customer and outcome.
Vera Šimić
2h ago…my withdrawal has been delayed since yesterday…
Ali Reza
5h ago…why are withdrawals delayed on weekends?
Jon Palm
1d ago…the delayed withdrawal finally arrived, thanks…
Elin Berg
2d ago…is there a way to avoid delayed withdrawals?
Channel mix
Top topics
Start building with Relia.
Embed the messenger, connect your channels and go live in an afternoon.