Pay for resolutions, not seats.
One metered unit that maps to actual value: conversations the assistant closes on its own. Handing a conversation to your team is always free.
| Included | Starter | Growth | Scale |
|---|---|---|---|
| Volume | |||
| Conversations | 200 / month | Unlimited | Unlimited |
| AI resolutions | 50 / month | 1,000 / month, then $0.08 | Unlimited |
| Teammates | 1 | 10 included | Unlimited |
| Channels | |||
| Web messenger | Included | Included | Included |
| Email, Telegram, WhatsApp | No | Included | Included |
| Product | |||
| Knowledge base and import | Included | Included | Included |
| Ticket types and workflows | Included | Included | Included |
| On-chain answers | Included | Included | Included |
| Signed answers and case files | Included | Included | Included |
| Incident intelligence | Included | Included | Included |
| Operations | |||
| Analytics, search and webhooks | No | Included | Included |
| SLAs and saved replies | No | Included | Included |
| Audit log and governance | No | Included | Included |
| Dedicated tenant isolation | No | No | Included |
| Support | Community | Named contact | |
An AI resolution is a closed conversation
If the assistant answers and the visitor does not need a human, that counts once.
Handoffs are free
A conversation that reaches your team is never metered, so nobody is punished for escalating.
A chain answer is a resolution
When Relia reads the network and the player leaves satisfied, that is the unit working.
Tickets are not metered
Open as many as you like. The point of the product is that fewer of them exist.
Teammates are seats, not licences
Growth includes ten. Add more without changing plan.
No charge for incidents
Detecting an incident and telling players about it is not billable.